& Return policy

Augustine Christmas Nativity Play Kit – NativityPlay.com

At NativityPlay.com, we take pride in providing quality resources that help churches, schools, families, and communities prepare and present the Christmas Nativity story.

We want you to be satisfied with your purchase. Because our products include printed scripts, sheet music, downloadable materials, and audio recordings, return eligibility varies by product format.

Due to the seasonal nature of the Augustine Christmas Nativity Play Kit, and because its materials are designed for use in preparing and presenting Christmas productions, we maintain a shorter return period for physical products. This helps us protect the integrity of our products while continuing to provide fair and reasonable remedies for customers who receive damaged, defective, or incorrect merchandise.

Please review the following policy before purchasing.

1. Physical Version – Printed Nativity Play Kit

Return Period: 14 days after delivery

Due to the seasonal and production-based nature of the Physical Version, we accept eligible returns within 14 days of delivery. This return period is intended to allow customers to inspect their purchase while ensuring that Kits used for rehearsals or Christmas performances are not subsequently returned as unused merchandise.

Returns are subject to the following conditions:

• The Kit must be unused, complete, and in its original, resalable condition.
• All accompanying materials, including the USB drive, must be included.
• The book, sheet music, and other materials must not have been used for rehearsals, performances, or other production activities.
• Materials must not have been copied, reproduced, or distributed.
• Proof of purchase is required.

Important: The Physical Version is a complete Christmas pageant production resource, intended for repeated use. We do not accept change-of-mind returns of Kits that have already been used for rehearsals, performances, or productions.

If your Kit arrives damaged, defective, incomplete, or incorrect, please contact us so we can arrange an appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs for approved change-of-mind returns.

If we shipped an incorrect or defective item, we will arrange an appropriate remedy, including return shipping where required.

Please contact us for return instructions before sending merchandise back. Unauthorized returns may delay processing.

2. Digital Version – Downloadable Nativity Play Kit

All digital sales are final once the files have been delivered, except as described below or as required by applicable law.

Because digital files can be downloaded, stored, and reproduced, we cannot ordinarily offer change-of-mind refunds, exchanges, or cancellations after delivery.

Exceptions

We will gladly review requests for a refund or replacement if:

• You accidentally purchased the same product more than once.
• You experience technical problems preventing access to your files, and we are unable to resolve the issue.
• The files are corrupted, incomplete, or otherwise defective.

Please contact us within 60 days of purchase to report an eligible digital-product issue.

3. Audio Version – USB Gift Edition

Return Period: 14 days after delivery

We accept eligible change-of-mind returns of the Audio Version within 14 days of delivery, provided:

• The presentation tin and USB product are unopened, unused, complete, and in their original condition.
• The audio recordings and accompanying files have not been accessed, copied, or distributed.
• Proof of purchase is provided.

Once the Audio Version has been opened or used, it is not eligible for a change-of-mind return.

If the USB drive or its contents are defective, damaged, incomplete, or inaccessible, please contact us for assistance, replacement, or another appropriate remedy.

4. How to Request a Return or Refund

Please email Service@nativityplay.com with:

• Your order number.
• Your name and purchase date.
• The product purchased.
• A brief explanation of the issue or reason for the request.
• Photographs of any physical damage, if applicable.

We will review your request and provide instructions if a return is authorized.

Please do not mail products back before receiving return instructions.

5. Refund Processing

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Refunds typically take 5–10 business days to appear, depending on your payment provider.

Original shipping charges are generally nonrefundable for change-of-mind returns. This does not limit refunds or other remedies required by applicable law.

We do not charge a restocking fee for approved returns.

6. Purchases Through Other Sales Channels

This policy applies to purchases made directly through NativityPlay.com.

Purchases made through Amazon, Facebook, Instagram, or other marketplaces may be subject to the return periods, procedures, and consumer protections required by those platforms.

Where a marketplace requires a longer return period or different return conditions, the applicable marketplace requirements will govern purchases made through that channel.

7. Your Consumer Rights

Nothing in this policy limits rights or remedies provided by applicable consumer-protection laws, including rights relating to defective, damaged, incorrect, or misdescribed products.

8. Contact Information

For questions about returns, refunds, or product support, please contact:

Augustine Business Enterprise
NativityPlay.com
Email: Service@nativityplay.com
Website: https://nativityplay.com

We appreciate your support of the Augustine Christmas Nativity Play and look forward to helping you bring this cherished Christmas story to life.